Returns & Refunds Policy

Introduction

We want you to be delighted with your handmade gifts and homeware. We understand that sometimes a product may not be exactly what you expected. This policy outlines how you can return items to Machinence Demo Store.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order. You must inform us of your decision to cancel within [Number of days] from the date you receive your goods. Please notify us of your intention to return an item by emailing support@machinence.io or writing to us at [Add your business address].

Condition Requirements

To be eligible for a return, your item must be in the same condition that you received it. It must be unused, in its original packaging, and in a sellable state. Due to the nature of our handmade products, items that have been damaged through misuse or failure to follow care instructions will not be accepted for a refund. Please ensure all items are packaged securely to prevent damage during transit back to our workshop.

How to Return an Item

We offer UK prepaid return labels for all returns. Please contact our support team at support@machinence.io to request a label. Once you have received the label, simply print it, attach it to your parcel, and drop it off at your nearest participating postal point. We do not accept responsibility for items that go missing in the post, so we recommend obtaining proof of postage.

Damaged or Faulty Items

If your item arrives damaged or is faulty, please notify us within [Number of days] of receipt. It is helpful if you can provide photographic evidence of the damage so that we can assess the issue and provide a swift resolution. We will arrange for a replacement or a full refund for any item found to be defective due to our manufacturing process or shipping damage.

Refund Processing

Once we have received and inspected your returned items, we will notify you regarding the approval of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within [Number of days]. Please note that the time taken for the funds to reach your account depends on your banking institution.

Exclusions

Unless faulty, we cannot accept returns on items that have been personalised or custom-made to your specific requirements. This does not affect your statutory rights in the event that these personalised items arrive damaged or faulty.

Contact Information

If you have any questions regarding our returns process, please do not hesitate to contact us at support@machinence.io or call us at [Add your phone number]. Our return facility is located at [Add your business address].